One day trips
Full payment of trip price is due on booking/receipt Failure to settle down the payment in 24 hours will lead to cancelation of your booking Late fees charges (50 SAR) will be applied 24 hours before scheduled meeting time of the trip. Cancelation/refund policy:- No refund for no show Full refund: a cancelation must be made via email before 72 hours of the scheduled meeting time of the trip Complaints must
Multiple day trips
30% of the trip price must be paid in advance for seat confirmation. Full payment must be settled minimum 20 days prior to trip scheduled date Late fees charges (300 SAR) will be applied 19 days prior to trip scheduled date Cancelation policy: 60 days or more to trip scheduled date: 250 SAR cancellations fees, full refund of the deposit. 30-59 days to trip scheduled date: 75% refund of trip price. 15-29 days to trip scheduled date: 50% refund of trip price. 14 days or less: No refund.
All international transfers to Saati Adventures to be made with the “OUR instruction”. It means client pays all transfer charges
Any trip gets canceled by Saati Adventures due to circumstances out of our control. Your paid amount will be converted to credit note and will be under your account. Credit Notes are valid for 30 days from date of issue, unless specified differently in rare cases. It takes up to 30 days to settle down refunds upon initiating refund process. Requesting a refund is via email, providing us with the following details (for bank transfer payments only):
Account Holder Name
As Saati Adventures tour prices are based on contract rates, there will not be any refund for any unused portion of a tour. Some group tours are based on minimum numbers of customers; if the number of customers falls below the minimum required, a surcharge may be imposed or the tour may be canceled.
Alteration to confirmed bookings
If you decide to change any portion of your confirmed arrangements prior to departure or during your trip, we will attempt to assist you. Certain bookings may not be able to be changed. Administrative charges of 100 SAR or more per change/per person are advised at time of booking, provided to you upon confirmation, and depend upon circumstances of the request. All desired changes must be made via email or in writing to Saati Adventures.
Cancellation by us
Saati Adventures reserves the right to cancel a specific scheduled activity from those mentioned in the given/provided trip plan under any circumstances such as encountering force majeure or failure to settle the full payment/balance. Customers will not be able to refund the cost of any scheduled activity if not attending.
- Upon receiving a complaints, we will acknowledge your matter via email within two business days. - If complaints are received after the service has been delivered by two days, refund is not applicable - Our aim is to resolve complaints in a timely manner and we will generally resolve a matter within 30 calendar days. - To submit a complaint please contact our support team to raise it for further processing